The Odd Luminary accepts returns and/or exchanges under certain circumstances.
Please inspect your item within 10 days of receiving it to make sure it has arrived safely and unharmed. If the item has been damaged in shipping, you must contact The Odd Luminary within 10 days of receipt. This allows us to contact the shipping company and process a claim for your damaged item. Please keep the item and all packing materials so that we can process the claim properly.
If you wish to return an item, you must contact The Odd Luminary within 10 days of receipt of that item. The Odd Luminary will email you a return form, which you will complete and send back to us, along with the UNUSED item in its original packaging within 30 days of receipt of the item.
Please note: The Odd Luminary is NOT responsible for the shipping costs of returns, exchanges or edited items and orders.
Items not accepted for returns/exchanges are:
Your satisfaction is important to The Odd Luminary. The items on this website are often one-of-a-kind and handmade by artists, not large corporations or conglomerations. If you have any concerns or questions about your item, please contact The Odd Luminary at Inquiries (at) theoddluminary (dot) com.
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